It's ok to only have one brand - but it's possible to create more if you need to.
For someone to respond to customer email or chat conversations, access private knowledge bases or perform any administrative function, they will need to be an SwiftDesk user, and have access to the associated brand.
For administrative functions, users will also need to be an admin on the brand.
Users with the admin permission on a brand can invite additional users to it.
You can invite multiple users at once by separating each address with a comma.
If the user already has an SwiftDesk account, they will be immediately added to the brand and notified.
If the email address is not associated with an existing user, they'll receive an invitation email to join SwiftDesk and create an account. Until they complete this step, you'll see them listed in the Invitations section of the Users tab.
If an invitation has not yet been accepted, it can be canceled.
We'll send them a notification to let them know the invitation has been canceled.
We'll send them a notification to let them know they no longer have access to the brand.
Change a User to Admin
To change a user's access to admin, you'll need to remove them from the brand and then send them a fresh invitation with the admin option enabled.
As they already have an existing account, they'll be immediately re-added to the brand with the new permission and notified of the change.