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SwiftDesk Support

Help docs & FAQs for the SwiftDesk customer service platform.


Learn how to get started with the SwiftDesk customer service platform. Support your customers with email, live chat and self-service knowledge bases.
Customer Support
Provide email support to your customers with a shared inbox system designed for team collaboration and fantastic customer experiences.
Knowledge Bases
Learn about creating and customizing knowledge bases in SwiftDesk. Create branded, customer-facing or internal knowledge bases in minutes.
Here are the integrations SwiftDesk offers to boost your productivity with your favorite apps.
Account Management
Learn how to manage your SwiftDesk user account. Update your profile, set your preferences, and provide outstanding customer service.
Use Cases
Explore the main use cases for SwiftDesk and how it can help your business.
Frequently asked questions about SwiftDesk customer service software.
With the SwiftDesk API you can create new customer conversations from your own application - Perfect for creating custom contact forms on your site.

Popular Articles

Navigating SwiftDesk
Take a tour of SwiftDesk and learn where you can find all the features to enhance your customer service.
Release notes
Here's a list of major updates we've released for SwiftDesk.
Add SwiftDesk to your website
Add SwiftDesk to your website with widgets. Give customers the option to search your knowledge base, live chat or send you a message.
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