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Help docs & FAQs for the SwiftDesk customer service platform.
Learn how to get started with the SwiftDesk customer service platform. Support your customers with email, live chat and self-service knowledge bases.
Provide email support to your customers with a shared inbox system designed for team collaboration and fantastic customer experiences.
Learn about creating and customizing knowledge bases in SwiftDesk. Create branded, customer-facing or internal knowledge bases in minutes.
Here are the integrations SwiftDesk offers to boost your productivity with your favorite apps.
Learn how to manage your SwiftDesk user account. Update your profile, set your preferences, and provide outstanding customer service.
Explore the main use cases for SwiftDesk and how it can help your business.
Frequently asked questions about SwiftDesk customer service software.
Take a tour of SwiftDesk and learn where you can find all the features to enhance your customer service.
Internal knowledge bases
SwiftDesk provides secure, internal knowledge bases that only authorized users can access. Here's how SwiftDesk knowledge bases can be used as an internal refer
To respond to customer conversations, live chat, manage knowledge bases and access private ones, your customer service team will need to be users in SwiftDesk.